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ORDERING & PAYMENT

Four easy ways to order:

  • Online — place an order at any time using our website’s secure shopping cart
  • Phone — call 1-800-223-9132 during our regular business hours (Weekdays: 6 a.m. – 11 p.m. CT; Weekends: 7 a.m. – 10 p.m. CT)
  • Fax — fax us any time at 1-800-382-1979
  • Mail — mail your order to: Utrecht Art Supplies PO Box 1769 Galesburg, IL 61402 Attention: Mail Order Department

Canceling Orders

To cancel an order, please call our Contact Center at 1-800-223-9132 during our regular business hours (Weekdays: 6 a.m. – 11 p.m. CT; 7 a.m. – 10 p.m. CT). Because orders can ship the same day we receive them, the best way to cancel an order before it ships is to speak with a Customer Care Representative. Please do not contact us via email or fax to cancel an order.


Payment Types

We accept Visa, MasterCard, American Express, Discover Card, Paypal, and Utrecht Gift Cards for payment on our website. If you are using a debit card, please note that an authorization will be run on the card by Utrecht Art Supplies. This will put a hold on funds in your bank account equal to the amount of your purchase.

NOTE: Also, if you submit your order multiple times (i.e., click the “submit order” button more than once), your debit card may be authorized multiple times as well.


School/Commercial Purchase Orders

We offer credit terms for qualified organizations. Please fax, mail, or call us for more information. You can download a PDF version of our credit application by clicking here.


Paying by Check

We welcome your checks. However, checks returned unpaid by your financial institution are subject to a service charge of either $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, plus any applicable service charges, may be debited electronically from your bank account or collected using a bank draft drawn from your account.


Taxes

For the most up to date shipping and tax information, please visit our shipping page.