CONTACTING UTRECHT

Thank you for your support and interest in Utrecht Art Supplies.

• Please choose the best avenue for contacting us given your situation

CUSTOMER SERVICE BY PHONE:

1-800-223-9132
8am - 7pm EST Weekdays
9am - 5pm Saturday

EMAIL: UTRECHT's PREFERRED METHODS FOR RECEIVING EMAIL

We have 3 preferred ways for you to communicate with us via email. Using these methods delivers your inquiry or comment to the right party faster and reduces our spam volume, which then allow us to process your request in a more timely manner. Please choose your option based on the nature of your message. When in doubt, use the customer service form.

1. Technical Product Questions - Ask The Experts
2. Customer Service Questions, Comments
3. Email Address Changes, Site Comments or Problems

. . . art material use and safety, making, handling or storing artwork advice . . .

Please use our 'Ask the Expert' feature to submit technical questions. One of our technical experts will reply promptly.

• Information regarding your technical question may be added to the FAQs we post in that section of our site or otherwise used for the education of our customers.
• Any questions that get posted or used are used anonymously.

Email comments or questions to our customer service department with this form.

Use the form below to send us change requests to your email address as well as web site comments, suggestions or problems.

Email Address Changes

When requesting a change to your email address in our databases, please be sure to include in the Question or Comment area of the form both email addresses affected, the one we are removing and the one you would like added. We use your email address to identify your record in our email marketing database.

Site Comments, Suggestions, Problems

If you are emailing us a comment, suggestion or problem with our site, providing your email address is not required but does allow us a way to follow up with you should we have a question, need additional information or want to give you some feedback.

When reporting a problem, it is very helpful if you could include the text or a screen shot of any error message you received.

PLEASE NOTE: Due to the high volume of email that comes through our site, we can not respond to every individual comment. If your message is time sensitive and requires a response, please contact our customer service department.

Name (optional and helpful)
Email Address (allows us to respond via email if necessary)
Subject (optional)
Your Question or Comment (required, will accept approximately 250-300 words)
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