Shipping Information
Limited Time Shipping Promotions
$5.95 Flat Rate Ground Shipping is Back!
Ground Shipping Still Free over $150*
Utrecht offers you some of the most competitive online shipping rates in the fine art supplies industry.
Free Ground Shipping Over $150*
The Free Shipping by regular ground method offer is valid for all online orders with products totaling $150 or more (after any discounts are applied and exclusive of taxes) and with destinations located within the 48 contiguous states.
$5.95 Flat Rate Ground Shipping*
The $5.95 ground shipping rate applies, with some restrictions, during the promotion period to all online orders with in-stock merchandise totaling $149.99 or less (after any discounts are applied and exclusive of taxes).
* Flat rate ground shipping and free ground shipping offers do not apply to:
- oversize items that require special handling or are shipped via truck
- overweight items that require special handling or are shipped via truck
- flammable items
- items that are drop shipped (i.e. shipped directly) from the manufacturer
- orders whose total aggregate weight exceeds 100 lbs
- orders whose shipping destination is located outside the 48 contiguous United States
All ground shipping rates and eligibility for free ground shipping are determined based on your order total after any applicable discounts are applied but before any sales tax is applied. The shopping cart also determines if you have any items that require additional shipping and handling fees. Because the additional fees vary by order, please contact our customer service department at 1-800-223-9132 for more information on how those charges are calculated.Customers whose orders exceed the 100 lb. aggregate weight limitation will be notified by Customer Service of their actual shipping charges.
Eligibility for Free Ground Shipping Offers
To determine eligibility for any free ground shipping offer, the shopping cart uses your order total amount after taking any discounts that apply to your order and before it applies any sales tax. That order total is then compared to your offer's minimum purchase requirement for free ground shipping. If you have not reached your offer's purchase requirement, the cart will calculate the difference for you. The shopping cart also determines if you have any items that are not eligible and calculates any applicable additional shipping and handling fees. Customers whose orders exceed the 100 lb. aggregate weight limitation will be notified by Customer Service.
All orders containing drop ship, oversize, overweight, flammable or whose total aggregate weight exceeds 100 lbs. are subject to additional shipping and handling fees.
Truck ship items cannot be delivered by parcel carrier. These items are marked accordingly in the item description. Shipping Rates will be calculated for you during the checkout process. All rates quoted are for delivery to a dock or curbside only. Lift gate and inside delivery will incur additional fees - please contact Customer Service for a quote. Please be prepared to provide the item number and the delivery address. Please Note: free freight/shipping promotions do not apply towards orders with truck ship items.
Some of the items we offer are too large or too heavy for delivery by parcel carrier. These items are typically shipped by truck and additional shipping charges may apply. Each oversized item is marked accordingly in the item description. Please Note: free freight promotions do not apply towards orders with oversized or overweight items.
For items that are shipped directly from the manufacturer or the manufacturer's warehouse, additional charges apply. Drop shipments typically take 2 weeks for delivery. Exceptions will be noted in the product description. Drop ship items are shipped for curb side delivery or dock delivery only.
Shipping charges for Drop Ship items that are shipped via truck are for curb or dock delivery only. Please Note: free freight promotions do not apply towards orders with drop ship items.
Please contact our Customer Service Department at 1-800-223-9132, if you have any questions regarding a drop ship item. Canceling of a drop ship item once the order is received, will be assessed a restocking fee and shipping charges will not be refunded.
Please contact our Customer Service Department if you prefer to process any changes or return a drop ship item. Our Customer Service Department would be happy to contact the vendor to notify them of the return and provide a return authorization number. Returns due to customer ordering error are the responsibility of the customer to return directly to the vendor with the return authorization number. The shipping charges will not be refunded or reimbursed.
We offer a variety of expedited shipping choices for your convenience.
| Options |
| Overnight |
| 2 Day |
| 3 Day |
Orders received on normal business days (Monday-Friday), before 12 noon EST (Eastern Standard Time) can ship the same day, excluding holidays. Overnight or Next Day orders placed on Friday will be delivered the next business day, excluding holidays. The warehouse does not ship on Saturday, Sunday or holidays. For same day shipping, orders must be received by 12 noon EST. Shipping days are counted as working business days. Service does not apply to oversized overweight, hazardous or flammable materials, drop shipped items or deliveries to APO/FPO addresses. Backorders are shipped standard ground for free. Call 800-223-9132 if you have any questions about your delivery.
Expedited shipping rates are calculated in real time in our shopping cart. To determine your rate please proceed through the normal check out process. If you are unsuccessful getting expedited rates in your shopping cart, our Customer Service Department, at 1-800-223-9132, is happy to help you place your order.
Please note that Drop Ship and Truck Ship items are not eligible for expedited shipping.
Shipping Back Ordered Items
All Back Ordered items are shipped ground delivery as soon as they are received in our warehouse. Backordered items totaling less than $10.00 are automatically cancelled when the order is processed.
Utrecht offers delivery by United States Postal Service (USPS). Free shipping offers do not apply to orders shipping to Alaska, Hawaii, Virgin Islands and Puerto Rico. USPS shipments cannot exceed 70 lbs. per package.
Canadian Orders
We can only ship items labeled with a "NAFTA" designation to Canada. If your order contains items that are not part of the NAFTA agreement we will contact you by email. Eligible shipments will be delivered by FedEx. Flammable items cannot be shipped to Canada. Additional taxes and duties may apply. Delays are common when shipping to Canada due to customs and duty review.
International shipments
Utrecht ships via FedEx International to most destinations around the world. Please contact our Customer Service Department at 1-800-223-9132 or 1-609-409-8001 to place your order. Upon receiving your order, Utrecht’s Customer Service department will contact you by email to inform you of the shipping and handling fees. Any additional taxes, duties, and customs fees charged for International delivery are not the responsibility of Utrecht. Backordered items may incur an additional shipping charge. Utrecht does not accept International credit cards.
FPO/APO Shipments
Utrecht ships via USPS to an APO/FPO. Please contact our Customer Service Department for a freight quote. Utrecht does not offer free shipping and expedited shipping options to an APO/FPO. Backordered items may incur an additional shipping charge. |
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