Shipping Information

2009 Utrecht Christmas Shipping Deadlines

Utrecht Free Shipping Terms

Ground Shipping Terms

How Do We Calculate Shipping Charges?

Expediting or Overnighting a Shipment

Shipping Outside the Contiguous 48 States

Other Shipping Definitions

Back Ordered Items Shipping Policy

Shipping ArtSmart Gift Cards

Same Day Shipping

Utrecht offers you some of the most competitive online shipping rates in the fine art supplies industry. See below for our standard, non-expedited ground shipping rates.

Free Ground Shipping Over $175*

Free Ground Shipping is valid for online orders with a product total, after discounts and before taxes are applied, of $175 or more that are shipping within the 48 contiguous states. Some exclusions apply.

Flat Rate Ground Shipping Promotions*

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From time to time, Utrecht may offer a promotional flat rate on non-expedited ground shipping for all orders that do not qualify for free ground shipping. Online, the promotional flat rate will be applied when you enter an applicable promotion code in the shopping cart promotion code box.

When placing orders by phone, the flat rate will be applied when an applicable key code is provided to your customer service representative. If you are shopping from one of our catalogs, your key code is located on the back cover next to your Customer ID number.

When available, the flat ground shipping rate applies to eligible orders with a merchandise total, after discounts and before taxes are applied, that falls below the minimum purchase requirement for free ground shipping, whether that minimum is our standard Non-Expedited Ground Shipping level of $175 and up or if the promotion offers free ground shipping at a lower amount. For example, a flat rate promotion using our standard rates would apply the flat rate to all eligible orders of $174.99 or less. Some restrictions apply.

Ground Shipping Terms and Restrictions

* All ground shipping offers, whether flat rate, free or our standard non-expedited ground shipping rates free shipping threshold, do not apply to:

• oversize/overweight items that require special handling. On our site, this distinction and the accompanying additional handling charge are denoted in the item's description.
• items that have to be shipped by special carrier instead of our normal ground shipping methods, denoted on our site as 'truck ship'
• flammable items
• items that ship directly from our factories or from vendors, denoted on our site as 'drop ship'
• any order whose total aggregate weight exceeds 100 lbs
• orders whose shipping destination is located outside the 48 contiguous United States

Additional shipping and handling charges apply to all orders containing:

• drop ship items
• oversize items
• overweight items
• flammable items
• items whose total aggregate weight exceeds 100 lbs.

Our promotional offers can possibly include a ground shipping component, e.g. a flat rate or free shipping, where certain types of items, e.g. our Best Buy items, are not included in determining eligibility for the offer when they normally would be. Should you have such a promotional offer, please consult the materials or message for the exact details of the ground shipping offer.

Any order that exceeds 300 lbs. ships via truck. Customer service contacts you regarding the applicable charges.

Utrecht Shipping Calculations

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Ground Shipping / Free Ground Shipping Calculation

All ground shipping calculations, including eligibility for free ground shipping, are based on your order's eligible merchandise* total after any promotional discounts are applied and before any sales tax is applied.

For example, if your cart contains $175 worth of eligible merchandise, you live in a state where the sales tax is 7% and you apply a $10 discount to the cart, then the ground shipping calculation is based on $175 - $10 = $165 while your cart totals $176.55 with the tax.

* The value of any pre-filled ArtSmart cards purchased with product merchandise is not used in calculating regular ground shipping charges because regular ground shipping of any ArtSmart card purchase is free.

Eligibility for Free Ground Shipping Offers

Standard Non-Expedited Ground Shipping

On orders using our standard non-expedited ground shipping rates, eligibility for free ground shipping is determined by comparing your entire cart's merchandise total, after discounts before taxes and regardless of the type of merchandise items in your cart, to the free ground shipping threshold. Therefore, items that ship via another carrier, such as drop ship or truck ship items, contribute to your receiving free freight on in-stock items in your cart. For example, if your cart contains a drop ship easel for $150 that has a drop ship fee of $20 and $50 of regular in-stock merchandise, you will receive free ground shipping on the in-stock merchandise because your $200 cart total exceeds the free ground shipping purchase requirement and your only shipping charge will be the $20 additional drop ship fee for the easel.

Ground Shipping Promotion Eligibility Restrictions

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Orders using a promotion code that includes a ground shipping offer, flat rate or free, must meet the promotion's minimum purchase requirement, if one exists. Therefore, you may get an error message when your cart apparently exceeds the purchase threshold and/or the applicable free shipping threshold. Typically that error is caused by some of the eligible items for free or flat rate shipping in your cart being excluded from the minimum purchase component of the promotion.

For example, a promotion with a minimum purchase requirement as well as a shipping offer may exclude Best Buys, clearance or items on sale among others. Therefore, carts containing only those types of excluded items would not be eligible for the promotion as would carts that contain a mix of eligible and excluded items where the eligible item total is less than the required minimum purchase. For example, your offer has a $100 purchase requirement with free shipping at $100. Your cart contains a mix of eligible and excluded items and totals $100. Your promotion code would not work because your eligible item total is below the required $100 and therefore the shipping offer would not be applied even though your cart total met the free shipping requirement.

Please note that once your cart's eligible item total meets a minimum purchase requirement, the subsequent shipping calculation uses your entire merchandise total, not just the eligible items. For example, your offer has a $100 purchase requirement with free freight at $150. Your cart totals $175 and the eligible item total is $110. You met the purchase requirement and exceeded the free freight requirement so you would get free ground shipping, assuming your order did not meet any of the ground shipping exceptions and restrictions.

Additional Shipping and Handling Calculation

All orders containing drop ship, oversize, overweight, flammable or whose total aggregate weight exceeds 100 lbs. are subject to additional shipping and handling fees.

Except for weight-related surcharges, the shopping cart determines if you have any items requiring additional shipping and handling fees and applies those fees to your shipping charges. When your cart includes items that require additional shipping or handling fees, it is possible for you to have an order incurring shipping charges even though your order total, as defined above, exceeds the applicable free ground shipping purchase requirement.

Because additional shipping and handling fees vary by item and by order, please contact our customer service department at 1-800-223-9132 for details on how those charges are calculated.

Orders with Aggregate Weight Exceeding 100 lbs

Customer Service notifies you if your order exceeds the 100 lb. limit and, at that time, provides a quote for your total shipping charges, including the additional weight-related surcharges. Since those surcharges are calculated on an individual order basis the shopping cart's shipping calculator does not provide estimates for those charges. As noted in our ground shipping terms, these orders are not eligible for free ground shipping. Any order that exceeds 300 lbs. ships via truck by special carrier and those applicable charges will be included in your shipping quote when customer service contacts you. Please contact Customer Service at 1-800-223-9132 if you have any questions.

Tax on Delivery Charges

In addition to your actual shipping charges, the following states require tax to be collected on delivery charges as well as your product purchase amount:

Other Shipping Details

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Truck Ship Items

Truck ship items cannot be delivered by parcel carrier. These items are marked accordingly in the item description. Shipping Rates will be calculated for you during the checkout process. All rates quoted are for delivery to a dock or curbside only. Lift gate and inside delivery will incur additional fees - please contact Customer Service for a quote. Please be prepared to provide the item number and the delivery address.

Please Note: free freight/shipping promotions do not apply towards orders with truck ship items. Additionally, expedited shipping is not available for truck ship items. Any order that exceeds 300 lbs. ships via truck by special carrier and customer service contacts those customers regarding the applicable charges.

Oversized or Overweight Items

Some of the items we offer are too large or too heavy for delivery by parcel carrier. These items are typically shipped by truck and additional shipping charges may apply. A physical address and phone number are required for delivery of these items. Each oversized item is marked online accordingly in the individual item description page. Please Note: free freight promotions do not apply towards orders with oversized or overweight items.

Drop Ship/Manufacturer Direct Items

For items that are shipped directly from the manufacturer or the manufacturer's warehouse, additional charges apply. Drop shipments typically take 2 weeks for delivery. Exceptions will be noted in the product description.

Shipping charges for Drop Ship items are for curb or dock delivery only. Please Note: free freight promotions do not apply towards orders with drop ship items.

Please contact our Customer Service Department at 1-800-223-9132, if you have any questions regarding a drop ship item. Canceling of a drop ship item once the order is received, will be assessed a restocking fee and shipping charges will not be refunded.

Please contact our Customer Service Department if you prefer to process any changes or return a drop ship item. Our Customer Service Department would be happy to contact the vendor to notify them of the return and provide a return authorization number. Returns due to customer ordering error are the responsibility of the customer to return directly to the vendor with the return authorization number. The shipping charges will not be refunded or reimbursed. A restocking fee will apply.

** NOTE: Drop rates noted on our website are based on shipping within the 48 contiguous US only. A customer service representative will contact you to provide a freight quote for shipping outside of the 48 contiguous states.

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Shipping ArtSmart Cards

ArtSmart Card Only Orders

Free Ground Shipping for ArtSmart Card Only Orders.
Orders containing only ArtSmart cards, regardless of whether they are from our line of pre-filled gift cards or cards where you specified the amount loaded onto the card, ship for free via our FedEx 3 Day Express Service.

Expedited Shipping Options for ArtSmart Card Only Orders

1. Next Day shipping for $12.00
2. 2 Day shipping for $7.50

Shipping days are business days. These expedited charges only apply to orders containing just ArtSmart Cards.

Orders with Pre-filled ArtSmart Cards AND Merchandise

Our line of pre-filled gift cards was created so that you can buy them via our regular merchandise shopping cart together with merchandise or just by themselves.

Pre-filled ArtSmart cards ordered with other merchandise ship with that merchandise. Although the card ships with your merchandise, we do not use the card's value in calculating the regular ground shipping charges for the merchandise portion of your order, thereby not increasing those charges.

Expedited Shipping Options for Orders with Pre-filled ArtSmart Cards AND Merchandise

These orders can use any of our regular expedited shipping options. The expedited charges shown in the cart are for the entire order.

Same Day Shipping of ArtSmart Card Orders.
All orders containing ArtSmart Cards can ship the same day if needed. Some restrictions apply.

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Same Day Shipping Available

Same day shipping is available Monday through Friday. The requirements for same day shipping are:

1. Your order must be placed by noon EST
2. You must use an expedited shipping method

Expedited Shipping

We offer a variety of expedited shipping choices for your convenience.

Shipping days are counted as working business days. We do not ship on Saturday, Sunday or holidays.

Expedited Orders Ship Same Day *

* Expedited orders received on normal business days (Monday-Friday) by 12 noon EST (Eastern Standard Time), excluding holidays and any other unanticipated closures, will ship the same day as long as the merchandise is in-stock. Overnight or Next Day orders placed on Friday by 12 noon EST will be delivered the next business day, excluding holidays and any unanticipated closures.

For same day shipping, orders must be received by 12 noon EST and must use an expedited shipping method.

Expedited Service Restrictions

Expedited Service does not apply to oversized, overweight, hazardous or flammable materials, drop ship items or deliveries to APO/FPO addresses outside the 48 contiguous states. Backorders are shipped standard ground for free. Call 800-223-9132 if you have any questions about your delivery.

Please note that Drop Ship and Truck Ship items are not eligible for expedited shipping.

Expedited Shipping Rate Calculations

For orders using our regular shopping cart, the expedited shipping rates are calculated in real time in the cart. To determine your rate please use the shipping calculator in the cart or proceed through the normal check out process. If you are unsuccessful getting expedited rates in your shopping cart, please contact Customer Service at 1-800-223-9132 for assistance.

Expedited options and rates for ArtSmart Card only orders are listed here.

Shipping Back Ordered Items

All Back Ordered items are shipped ground delivery as soon as they are received in our warehouse. Backordered items totaling less than $10.00 are automatically cancelled when the order is processed except for class list orders.

Shipping Outside the 48 Contiguous States

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Alaska, Hawaii, Virgin Islands and Puerto Rico Orders

Utrecht offers delivery by United States Postal Service (USPS). Free shipping offers do not apply to orders shipping to Alaska, Hawaii, Virgin Islands and Puerto Rico. USPS shipments cannot exceed 70 lbs. per package. We can not ship flammable items or expedite USPS shipments.

Orders containing boxes measuring 18 x 24 or larger will be charged an oversize shipping charge of $108.00 per box plus any applicable shipping charges associated with the remaining items. Customer Service contacts you to authorize those charges in advance of shipment.

Canadian Orders

We can only ship items labeled with a "NAFTA" designation to Canada. If your order contains items that are not part of the NAFTA agreement we will contact you by email. Eligible shipments will be delivered by FedEx. Flammable items cannot be shipped to Canada. Additional taxes and duties may apply. Delays are common when shipping to Canada due to customs and duty review.

International shipments

Utrecht ships via FedEx International to most destinations around the world. Please contact our Customer Service Department at 1-800-223-9132 or 1-609-409-8001 to place your order. Upon receiving your order, Utrecht’s Customer Service department will contact you by email to inform you of the shipping and handling fees. Any additional taxes, duties, and customs fees charged for International delivery are not the responsibility of Utrecht. These cannot be established before shipping. We are unable to remove pricing from documents as the correct value must be shown.

Backordered items may incur an additional shipping charge. Utrecht does not accept International credit cards. Free shipping promotions do not apply to international shipments. Hazardous and flammable items can not ship via FedEx International. A phone number is required for delivery.

FPO/APO Shipments

Utrecht ships via USPS to an APO/FPO. Please contact our Customer Service Department for a freight quote. Utrecht does not offer free shipping and expedited shipping options to an APO/FPO. Backordered items may incur an additional shipping charge. We can not ship flammable items to an APO/FPO.