ORDERING & PAYMENT




Four Easy Ways to Order

1. Online — place an order any time using our website's secure shopping cart
2. Phone — call 1-800-223-9132 during our regular business hours (Weekdays: 6 a.m. – 11 p.m.; Weekends: 7 a.m. – 10 p.m., CT)
3. Fax — fax us any time at 1-800-382-1979
4. Mail — mail your order to:

Utrecht Art Supplies
PO Box 1769  
Galesburg IL 61402 
Attention: Mail Order Department


Canceling Orders

To cancel an order, please call Customer Service at 1-888-336-3114 during our regular business hours (Weekdays: 6 a.m. - 11 p.m.; 7 a.m. - 10 p.m., CT). Because orders can ship the same day we receive them, the best way to cancel an order before it ships is to speak with a Customer Service Representative. Please do not contact us via email or fax to cancel an order.

Payment Types

We accept Visa, MasterCard, American Express, and Discover Card for payment on our website.

If you are using a debit card, please note that an authorization will be run on the card by Utrecht Art Supplies. This will put a hold on funds in your bank account equal to the amount of your purchase.

If you submit your order multiple times (i.e., click the "submit order" button more than once), your debit card may be authorized multiple times as well.

We recommend contacting your banking institution directly if you have any questions about how to make an online purchase using a debit card.

 

PayPal®

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has more than 64 million member accounts in 45 countries.

Is PayPal safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Why use PayPal?

  • Making purchases or sending money with PayPal is free
  • Saving your information with PayPal makes the shopping (and paying) experience quick and convenient
  • PayPal is accepted by millions of businesses worldwide
Start using PayPal today!

For security reasons, we are not able to assist and complete a PayPal order over the phone. We apologize for any inconvenience this may cause.

School/Commercial Purchase Orders

We offer credit terms for qualified organizations. Please fax, mail, or call us for more information. You can download a PDF version of our credit application by clicking here . (You must have Adobe Acrobat™ installed to view this document.)


Paying by Check

We welcome your checks. However, checks returned unpaid by your financial institution are subject to a service charge of either $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, plus any applicable service charges, may be debited electronically from your bank account or collected using a bank draft drawn from your account.


Taxes

If there is a Utrecht store in the state to which your order is being sent, a respective state tax will be charged. Check our art supplies Store Locator to find the Utrecht store nearest to you.