Customer Service

Thank you very much for shopping with us. We appreciate the opportunity to serve you. You can find more information about our policies and services using the list below.

Dedicated to Your Satisfaction

Utrecht strives to make your shopping experience with us as convenient and satisfying as possible by combining a wide assortment of high quality art supplies at great prices with helpful and knowledgeable customer service. Our employees, from the paint mill in Brooklyn to the customer service and warehouse teams in NJ to our retail store personnel, are extremely dedicated to providing you with a high quality experience on each and every purchase.

If you are not satisfied with your purchase in any way, please do not hesitate to call our Customer Service Department at 1-800-223-9132 or send us a message within 30 days of your purchase.

Customer Service representatives are available 8am - 7pm EST weekdays and from 9am - 5pm EST on Saturdays to assist you. Call for help placing an order, to check an order's status or if you would like technical assistance. Our knowledgeable staff would be happy to assist you in any way. We also have bi-lingual Spanish operators if you need help en Español available Monday to Friday.

Common Promotion Offer Restrictions

From time to time, we extend promotional offers to our catalog recipients, email subscribers and ArtSmart members. Some of those offers have restrictions that apply. Here is a list of common limitations and exclusions from our past offers. Please see your promotional offer material or message for the exact details of any applicable limitations or exclusions.

• Offers can not be combined. Store coupon codes, catalog key codes, and online promotion codes can not be combined with other offers.
• Item Eligibility. Frequently discount offers, e.g. 10% off or $10 off, have limits on the items that are eligible to receive the discount.
  
  
  • Best Buy items, those marked with this symbol, , are not discountable.
  • Items that are currently on sale or on clearance are often not eligible for discounts. These items are labeled 'sale item' and 'clearance item' respectively.
  • Items that ship directly from vendors or our factories are frequently not discountable. These items are denoted as 'drop ship' items and are labeled as such in our line listings
    
    
    as well as on the individual product pages.
    
    
    
    
  • Items that ship by special carrier instead of our regular ground shipping carrier are frequently not eligible. These items are labeled 'truck ship' items on the site in the same way that drop ship items are labeled.
• Other Common Discount Exclusions:
  The following are other frequent exclusions from discount offers.
  
  
• Online Art Supplies lists for Students
• pre-packaged school kits sold in one of our local art supplies stores
• gift cards
• any applicable shipping charges
• Minimum Purchase Requirements
  Promotions sometimes require a minimum purchase amount in order for the promotion to take effect. In some situations, it is possible for you to see an error message in your cart stating you have not met the minimum purchase requirement for your promotion when the order total appears to exceed the requirement. In those cases, your cart most likely contains an item or items that have been excluded from that promotion, such as sale or clearance items, and the order total of the remaining items does not meet the requirement. If you believe the error is a mistake, please call Customer Service at 1-800-223-9132.