Customer ServiceThank you very much for shopping with us. We appreciate the opportunity to serve you. You can find more information about our policies and services using the list below. |
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Dedicated to Your SatisfactionUtrecht strives to make your shopping experience with us as convenient and satisfying as possible by combining a wide assortment of high quality art supplies at great prices with helpful and knowledgeable customer service. Our employees, from the paint mill in Brooklyn to the customer service and warehouse teams in NJ to our retail store personnel, are extremely dedicated to providing you with a high quality experience on each and every purchase. If you are not satisfied with your purchase in any way, please do not hesitate to call our Customer Service Department at 1-800-223-9132 or send us a message within 30 days of your purchase. Customer Service representatives are available 8am - 7pm EST weekdays and from 9am - 5pm EST on Saturdays to assist you. Call for help placing an order, to check an order's status or if you would like technical assistance. Our knowledgeable staff would be happy to assist you in any way. We also have bi-lingual Spanish operators if you need help en Español available Monday to Friday. Common Promotion Offer RestrictionsFrom time to time, we extend promotional offers to our catalog recipients, email subscribers and ArtSmart members. Some of those offers have restrictions that apply. Here is a list of common limitations and exclusions from our past offers. Please see your promotional offer material or message for the exact details of any applicable limitations or exclusions.
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