SHIPPING & DELIVERY

No Coupon Needed for Free Shipping over $150. For all other Free Shipping offers, please add coupon code in cart.

This offer only applies to our "Standard Ground" (FedEx Smart Post) Delivery Service. See Details Below.

Restrictions:Only Available for orders inside the contiguous states. Offer applies to product total after discounts and before taxes are applied. Gift cards do not count towards your minimum purchase amount. Free Shipping does NOT apply to drop ship, truck ship, overweight and oversize orders.

Ground Shipping

Ground Shipping Options

1. We will process orders within 1-2 days of receipt (Monday - Friday)
   Orders received Saturday and Sunday will be processed on Monday. Shipping Time may vary due to high volume.
   
   
2. Standard Ground (3-8 days)
   Utrecht ships regular non-expedited orders via FedEx Smart Post® wherever possible. This is a ground delivery service that delivers your order to the local post office that services your shipping destination and then the postal service delivers your order to its final destination.
   
   
3. FedEx Home Delivery® (1-5 days)
   For faster, reliable and affordable delivery, choose the FedEx Home Delivery® option. This will ensure that your order is not handed over in transit and provides complete tracking of the process.
   
   
4. Priority Mail® delivery to AK, HI, VI and APO (5-10 days)Priority Mail is the fast and affordable service that we use to deliver to the more remote locations.
   
   

Expedited Shipping

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Expedited Shipping Options:

1. We offer FedEx 3 Day®, FedEx 2 Day® and FedEx Overnight® (See Table Above)
2. Expedited Orders received by 12 noon EST Monday-Friday ship the same day (in-stock merchandise). We do not ship during weekends and holidays.
3. The following cannot be expedited: oversized, overweight, flammable, truck and drop ship items
4. Destinations outside of the contiguous states cannot be expedited
5. Make your expedited service selection in your cart, enter your zip code and the expedited shipping rate will be calculated in real time
   
   

Oversize, Overweight Shipments

Oversize/Overweight items
Truck Ship items - these have to be shipped by special carrier instead of our normal ground shipping methods and are denoted on our site as 'Truck Ship' . These items require custom freight quotes based on your shipping destination. You can estimate those charges by entering the zip code of that destination in the Shipping Calculator in the shopping cart.

Orders with Aggregate Weight Exceeding 100 lbs. Incur Surcharges
If your order exceeds the 100 lb. limit, Customer Service will contact you within a business day of receiving your order to provide you with an actual quote for your total shipping charges that includes the weight-related surcharges. As noted in our ground shipping terms, these orders are not eligible for free ground shipping.

Orders from 100 to 300 lbs. are assessed an overage charge above our standard ground shipping rates. The overage charges vary based on an individual order's parameters so the shopping cart's shipping calculator can not and does not provide an accurate estimate for those charges. Your actual shipping charges will exceed the amount shown in the cart.

Orders above 300 lbs. ship via special carrier, just like 'Truck Ship' items, and incur a separate freight charge. The checkout process and the shipping calculator in the shopping cart provide freight charge estimates, based on zip code, for orders that meet the special carrier threshold. Actual freight costs can vary so Customer Service confirms your actual charge amount when they contact you. Please call us at 1-800-223-9132 if you have any questions.

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Tax on Delivery Charges

Flammable Items

Items marked Flammable Item contain flammable or hazardous materials and therefore are subject to some shipping restrictions. Flammable Items can not be shipped:

• Via Air Carrier - orders containing such items can not use expedited shipping options (the web site will recognize the items in your cart and does not present any expedited shipping options during checkout)
  
• To locations outside the contiguous 48 states: Alaska, Hawaii, Puerto Rico, Canada and all other international locations.
• To APO/FPO addresses
  
  

Drop Ship/Manufacturer Direct Items

Drop ship items are shipped directly to your destination from the source, whether that it is one of our factories or a vendor's factory or warehouse. Additional shipping charges apply and will be applied in the checkout process. Drop shipments typically take 2 weeks for delivery. Exceptions will be noted in the product description.

Please contact our Customer Service Department at 1-800-223-9132, if you have any questions regarding a drop ship item. Canceling of a drop ship item once the order is received, will be assessed a restocking fee and shipping charges will not be refunded.

Changing or Returning Drop Ship Orders
Please contact our Customer Service Department if you prefer to process any changes or return a drop ship item. Our Customer Service Department would be happy to contact the vendor to notify them of the return and provide a return authorization number. Returns due to customer ordering error are the responsibility of the customer to return directly to the vendor with the return authorization number. The shipping charges will not be refunded or reimbursed. A 20% restocking fee will apply.

** NOTE: Drop rates noted on our website are based on shipping within the 48 contiguous US only. A customer service representative will contact you to provide a freight quote for shipping outside of the 48 contiguous states.

Like a regular 'Drop Ship' item, an additional shipping charge applies. Unlike a regular Drop Ship item, the amount of that charge varies per customer. Like the 'Truck Ship' items that ship from our warehouse, the freight charge is based on the shipping destination. Customer Service will contact you with your actual charges. In the shopping cart, an ESTIMATED freight charge for these items will be added to your shipping charge. This amount is based on typical freight shipments in our industry and is ONLY AN ESTIMATE intended to provide you with some idea of what your freight charges will be.

Shipping ArtSmart Cards

Expedited Shipping Options for ArtSmart Card Only Orders:

• Next Day shipping for $12.00
• 2 Day shippnig for $7.50
  

Shipping days are business days. These expedited charges only apply to orders containing just ArtSmart Cards

Orders with Pre-filled ArtSmart Cards AND Merchandise:

Pre-filled ArtSmart cards ordered with other merchandise ship with that merchandise. Although the card ships with your merchandise, we do not use the card's value in calculating the regular ground shipping charges for the merchandise portion of your order, thereby not increasing those charges.

Back Ordered Items Policy

Out of stock items that ship from our warehouse are labeled On Back Order online. If you place an order containing Back Order items, as long as the sum total amount of those items is $10.00 or more, those items will be shipped to you via our regular ground carrier, FedEX SmartPost, immediately once they are back in stock. FedEX's SmartPost is a ground delivery service in which FedEx delivers your shipment to the local post office that services your shipping destination and then the postal service delivers your shipment to its final destination.

If the sum total of your Back Order items is less than $10.00, e.g. you have 3 pencils on back order that cost $.89 each, those items are automatically cancelled and removed from your order when the in-stock items are processed for shipment. Orders for class lists from our Class List Program for Students are the only exception to the item cancellation part of the policy. Backordered items are invoiced when they ship, not when the in-stock portion of your order is shipped and invoiced. Your purchase receipt shows your total order amount including the backordered items.

Shipping Outside the 48 Contiguous States

Utrecht offers delivery by United States Postal Service (USPS). Free shipping offers do not apply to orders shipping to Alaska, Hawaii, Virgin Islands and Puerto Rico. USPS shipments cannot exceed 70 lbs. per package. We can not ship flammable items or expedite USPS shipments.

Orders containing boxes measuring 18 x 24 or larger will be charged an oversize shipping charge, plus any applicable shipping charges associated with the remaining items. Customer Service will contact you to authorize those charges in advance of shipment.

Now shipping to over 100 countries world wide. Click here for details.

Utrecht ships via USPS to an APO/FPO. Please contact our Customer Service Department for a freight quote. Utrecht does not offer free shipping and expedited shipping options to an APO/FPO. Backordered items may incur an additional shipping charge. We can not ship flammable items to an APO/FPO.

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